Privacy notice

Data controller

Website hosting

Cloudflare, Inc. hosts this website through Cloudflare Pages. When you open the site, the host processes technical connection data such as your IP address, the time of the request and the page requested to deliver and protect the site. This is based on the legitimate interest in operating and securing the site under Article 6(1)(f) GDPR. The data is processed as needed for operation and security. Cloudflare’s retention depends on the service configuration and terms.

The Cloudflare D1 request database is configured to run and store its data in the European Union. Website hosting and other Cloudflare services may involve processing outside the European Economic Area. Cloudflare’s addendum describes safeguards including the EU–U.S. Data Privacy Framework for covered transfers and standard contractual clauses where applicable. Cloudflare Data Processing Addendum

Saving a request

If you choose to save a request, the site sends your service, city, language and any date you provided to the D1 database with a reference. The database also records the creation time and follow-up status. Saving is optional. You can contact Maak directly by WhatsApp or email. The save button sends neither your message text nor your appointment address to the database.

The record helps me follow up and match it to your message if you share the reference. I keep it while the request is being handled and delete it when it is no longer needed, unless the law requires retention. The basis for processing service requests is taking steps at your request before entering into a contract under Article 6(1)(b) GDPR. For general enquiries, the basis is the legitimate interest in responding and organising follow-up under Article 6(1)(f).

Email and WhatsApp

If you contact me by email or WhatsApp, I use your contact details and correspondence to reply and arrange the service you request. The same legal bases apply as for requests and enquiries above. I keep correspondence as needed to respond, provide the service or meet a legal retention obligation. The contact mailbox is hosted by Microsoft Outlook. Microsoft Privacy Statement

When you open WhatsApp from a request preview, the displayed text is passed to WhatsApp to prepare the message. Maak receives it after you tap Send in WhatsApp. WhatsApp Ireland Limited provides the service in the European Region. Its policy explains its own processing and the safeguards for transfers outside the European Economic Area. WhatsApp EEA Privacy Policy

Drafts in your browser

When you switch the site language, your browser temporarily holds the form and card drafts in the same tab so they can be restored after switching. That temporary copy is removed from session storage once read. Creating, copying, downloading and printing a My Visit card takes place on your device.

Your rights and how to contact me

Subject to the conditions in the GDPR, you can request access, rectification, erasure, restriction of processing or data portability. You can object on grounds relating to your situation when processing is based on legitimate interests. To exercise your rights, use the email address above and include your request reference if available.

Requests are reviewed and appointments are confirmed by a person. You can lodge a complaint with a competent supervisory authority, including the data protection authority for North Rhine-Westphalia. LDI NRW complaints page